There
appears to be a growing number of cases of fraudulent use of
Internet accounts in Phnom Penh. Often the password has been passed
on in good faith, in other cases the password has been extracted
from the user's computer. We suggest the following simple
precautions:
- Do not tell anybody your
password.
- Change your password regularly using BigPond's online account
management page.(see useful reminders below).
Choose passwords that are difficult to guess. Include letters and numbers.
BigPond support engineers will ONLY ask you for your password
when you request us to download or to delete messages for you. We
urge you to change your password after this task has been completed.
We also suggest that customers use the WebMail facility if possible
to delete messages.
If ANYONE has had unsupervised access to your computer, we
suggest you change your password. This includes any computer
technicians.
Never use your BigPond username / password in a web cafe in
Phnom Penh.
Your BigPond password is stored on our database in a
one-way encrypted format that cannot be accessed by anyone,
including BigPond staff. If a situation arises where you have
forgotten your password, our staff will need to confirm your
identity before issuing you a new password.
How do I change my password?
There are three steps to changing your password.
A. Change the password on the BigPond Server
B. Change the password in your email program
C. Change the password you use to dial in.
These steps are described in more detail below:-
A. Change the password on the BigPond Server
- Go to the BigPond home page http://www.bigpond.com.kh
- Click "Account Management".
- Click " Click Here " to change your
password.
- On the form that the next windows
is displayed,
- Enter your Username/Accountname, in
the box labeled "Your Username"
- Enter your old password in the box
labeled "Your old Password"
- Enter new password in the "New
password" sections,
- Re-enter new password in the
"Confirm your new password" field
- Make sure that you know whether the
Caps Lock is on or off on your keyboard as passwords are
case sensitive.
- Click " Save" to activate your new
password.
- You will then see a screen, which
confirms that the password has been changed. Having
changed the password on BigPond, you must disconnect
from BigPond and configure your computer to dial in to
BigPond and to get email using your new password.
B.
Change the password in your email program
Microsoft Outlook Express
- Start MS Outlook Express
- Select Tools and then Accounts from the menu.
- Select the "Mail" tab.
- Select the entry for the BigPond email account you have just changed.
- Click Properties.
- Click the "Servers" tab.
- Change the password in the box labeled password
- Click OK.
- Click close.
C.Change the password you use to dial in. (Main account only)
When you next dial in to BigPond you should follow the following procedure:
Windows 9x
- Open the My Computer icon on the desktop
- Double Click on Dial Up Networking
- Double click on the BigPond connection.
- Change the password field to the new password
- Click Connect.
Windows NT Ras Dial-up
- Open the My Computer icon on the desktop
- Double click on Dial Up Networking
- Double Click on the Bigpond Connection
- Click on More menu
- Click on Edit Entry
- Click on Security Tab Menu
- Click on Unsave Password button
- Click Ok
- Click Dial and type new password and select save password
Windows 2000
- Click Start button
- Choose Setting, Select Dialup Networking.
- Double Click Bigpond Connection name.
- Change the password field to the new password
- Click "Connect" to use your new password.
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