New Pricing

BigPond is pleased to announce a new pricing structure commencing February 2001

Dial Up Services
1. Service Name Casual Plan
Start Up Fee $30
Deposit $50-$100
Monthly Fee $20
Free Hours 3 hours
Additional Hours $3.5/hour

2. Service Name Standard Plan
Start Up Fee $30
Deposit $100
Monthly Fee $50
Free Hours 13 hours
Additional Hours $2.8/hour

3. Service Name Frequent Plan
Start Up Fee $30
Deposit $200
Monthly Fee $110
Free Hours 35 hours
Additional Hours $2.5/hour

Note: All prices are quoted exclusive of government VAT at 10%

Calendar 2001

If you have not already done so please come to the office to collect your 2001 calender. If you would like additional copies please ask our Customer service staff, offer subject to availability.

BigPond office alterations

To better meet the ever-increasing volume of customer visits to our office, we will be altering the office to provide more space to the customers and improve access to our customers service representative. The alterations will commence at 12noon on the 3rd of February and will reopen for business as usual on Monday the 5th.

Expansion @ BigPond in Phnom Penh and Siem Reap

As part of BigPond's ongoing commitment to providing our customers with the best service we have again increased our Phnom Penh dial in capacity to a total of 184 lines. We are also pleased to announce that our Siem Reap service has been expanded to 11 dial in connections. This means that you should no longer receive any busy signal.

Siem Reap Camintel Phone charges

We are receiving many complaints from customers about the high cost of phone calls to BigPond Siem Reap. Camintel’s pricing schedule lists Siem Reap local calls as 2c/minute, however we have reports that customer’s are being charged 5c/minute for local calls to BigPond in Siem Reap. The pricing policy for Camintel services is determined solely by the Camintel company.

If you have any questions or concerns relating to your Camintel call charges, please contact Camintel directly.

Virus warning

If you receive an email with an attachment called HAHAHA, DO NOT run the program or open the message, or a worm virus called "W32/Hybris.gen@MM" will infect your computer. This worm infects the "WSOCK32.DLL" file. On an infected machine, whenever a user sends out an email to another person, the worm is also sent out in another email to the same person with a copy of itself as an attachment.

List of current common Virus’s:
1.IRC/Stages.worm@MM
2.JS/Kak.worm@M
3.VBS/Loveletter.a@MM
4.W32/FunLove.4099
5.W32/Hybris.gen@MM
6.W32/Ska
7.W95/MTX.gen@M
8.W97M/Marker.gen
10.W97M/Melissa@MM

Bigpond members are reminded to keep your anti-virus software profile up to date and scan files to prevent infection. Most Anti-Virus software manufacturers provide regular virus profile updates on their WEB sites.

Important Account Security Warning

Recently there have been reports of alleged cases of fraudulent use of Internet accounts in Phnom Penh. According to the reports, people allegedly gain access to the service by using a customer's username and password. We suspect that account information, which is illegally obtained, is collated together by groups who then sell the lists around Phnom Penh.

Our investigations show that information about your personal account access can be obtained in the following ways:
A friend, or someone known to you passing on your username and password.
Through physical access to files in your PC.
Accessing your PC while you are not in attendance.
Extraction of your account information, when using some of the public Internet facilities around Phnom Penh.

The story highlights the need to keep your password confidential at all times. The only way to gain access to your account is by logging onto BigPond with your username and password. We suggest the following simple precautions:
- Do not tell anybody your password.
- Change your password regularly using BigPond's online account management page.(see below)
- Choose passwords that are difficult to guess. Include letters and numbers.
- BigPond support engineers will ONLY ask you for your password when you request us to download or to delete messages for you. We urge you to change your password after this task has been completed.
- If ANYONE has had unsupervised access to your computer, we suggest you change your password.
- We urge you to change your password after using public Internet facilities.
Please note the BigPond office provides secure facilities to change your account password and access your account in the event that your PC is not available.

Be reminded that your BigPond customer contract clearly states that the account holder is responsible for all charges associated with access to the account. Access to your account can only occur through the use of your username and password.

If a situation arises where you have forgotten your password, our staff will need to confirm your identity before issuing you a new password.

How do I change my password?
There are three steps to changing your password.
A. Change the password on the BigPond Server
B. Change the password in your email program
C. Change the password you use to dial in.

These steps are described in more detail below:-
A. Change the password on the BigPond Server
1. Go to the BigPond home page http://www.bigpond.com.kh
2. Click on "Account Management"
3. Enter your username and current password
4. Click the "Manage Account" button.
5. On the form that is displayed, enter a new password in the "New Password" and "Confirm password" sections. Make sure that you know whether the CapsLock is on or off on your keyboard as passwords are case-sensitive.
6. Click "Confirm Change".
7. You will then see a screen which confirms that the password has been changed.

Having changed the password on BigPond, you must disconnect from BigPond and configure your computer to dial in to BigPond and to get email using your new password.

B. Change the password in your email program
If you use Microsoft Internet Mail
1. Start MS Internet Mail
2. Select "Mail" menu and then "Options' from the menu.
3. Select the Server Tab.
4. Enter your new password in the password box.
5. Click OK.

If you use Microsoft Outlook Express
1. Start MS Outlook Express
2. Select Tools and then Accounts from the menu.
3. Select the "Mail" tab.
4. Select the entry for the BigPond email account you have just changed.
5. Click Properties.
6. Click the "Servers" tab.
7. Change the password in the box labeled password
8. Click OK.
9. Click close.

C. Change the password you use to dial in. When you next dial in to BigPond you should follow the following procedure for Windows95/98:-

1. Open the My Computer icon on the desktop
2. Double Click on Dial Up Networking
3. Double click on the BigPond connection.
4. Change the password field to the new password
5. Click Connect.

[Issued by BigPond Support on 31st January 2001.]

Useful Reminders

Tidying Up Email Folders

Tidying Up your Email Folders - Most Microsoft email programs require a little bit of maintenance to stop the message store from becoming very large.
* In Internet Mail and news select the File -> Folder -> Compact - > All Folders option to get rid of wasted space.
* If you use MS Inbox or Outlook choose Tools, Services and then the Personal Folders item. Then click the Compress button.
* In Outlook Express select File -> Folder -> Compact All Folders