Q: How can I check if my email is working after I have registered with BigPond?
A: Send a test message to autoreply@bigpond.com.kh. You will receive an auto-response to indicate that your account is activated and you are able to communicate

Q: How do I install the Bigpond Start Up CD?
A: Installing the Bigpond Internet Access Start Up CD: - Step 1
1. Insert the Internet Access Kit CD into CDROM Drive
2. Click on the 3D button labeled Install Internet Explorer 5.(the setup wizard will appear)

Internet Access Start Up CD - Step 2
License Agreement:
During the installation process you will be prompted to accept the Microsoft agreement.
1. Click on the I accept the agreement button
2. Click Next to continue...

Internet Access Start Up CD - Step 3
Type of installation:
Once the BigPond Access Kit is ready to load most of the necessary files onto your PC, it will ask you to select a type of installation to start transferring files.
1. Select Install Now - Typical set of components,
2. Click Next to continue....

Internet Access Start Up CD - Step 4
Copying necessary files:
The processing of necessary files onto your PC is being loaded from the Starter Kit CD. It may take several minutes to copy files.

Internet Access Start Up CD - Step 5
Ready to restart Computer
After the Bigpond Starter Kit has been installed all necessary files you will be asked to
1. re-boot your PC.
2. Leave the CD in the CD Drive and click "Finish".

Internet Access Start Up CD - Step 6
After your computer restarts you will automatically be prompted to notify that the installation is complete. The Internet Explorer will be busy up-dating your Windows system. It may take several minutes
1.(Please wait until the process is finished).
2. On the next window screen, click the Finish button to complete the installation of Starter Kit.

Internet Access Start Up CD - Step 7
The final step in setting up your Internet connection is up-dating the Internet settings on your PC.
Click the OK button to finish the installation.

Q: How do I change my connection speed?
A:Your connection speed depends on your telephone line and modem. Check that you have a good telephone line before you increase your connection speed. You may have to decrease your connection speed if your line is not good. Call support to get more details.
A: To change the dial up connection speed:

Q: What should I do when I have problems with my e-mail and Internet at night?
A: 1. Identify the problem displayed on the screen
2. Restart your computer, reset the modem and try to reconnect (if this fails, go to no.3)
3. Call the BigPond Office at 023-430 000
4. Leave a message on the answering machine. Your problem will be solved the next working day.

Q: How can I access my email when I am outside of Cambodia?
A: To check your mail if you are out of your office or even out of Cambodia:
1. just go to Bigpond Homepage: http://www.bigpond.com.kh
2. Where is Check WebMail type your username and password
3. click Go
4. You can read, write, reply, forward or print your email messages

Q: Can I dial up in more than one computer at the same time on my account?
A: Bigpond Cambodia offers members use of their accounts from many computers. Customers can dial up their account on different computers and telephone lines at the same time. You cannot dial in simultaneously to the

Q: Can I use a mobile phone?
A: Mobile phones can be used to connect with BigPond at 9600 bps speed. They are slower than the regular landline phones.

Q: What should I do to keep my password secure?
A: Click here

Q: How do I change my password?
A: Click here for the step by step guide.

Q: How do I add my signature to my outgoing mails?
A:To attach signature to your outgoing e mails: